BP Trends Article BPMN for Business—The Role of the Customer

BP Trends Article BPMN for Business—The Role of the Customer

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BPMN (Business Process Management Notation) is one the more popular process flow notations used by BPM practitioners today. Business people using BPMN have concerns that are different from IT and they commonly extend the core BPMN notation to support those concerns. A good example is the key role of the customer swimlane on BPMN diagrams.

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